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Xpansion Product Question
Roel avatar
Written by Roel
Updated over a year ago

Product Questions is an app that helps you improve customer support on your Shopify store. With the app, you can add a service banner below the buy button on the product page. This makes it easy for visitors to quickly ask a question about the product in question.

Getting Started

To use Product Questions, simply go to online store > themes > select the theme you want to add it to > click on customize > select product template > and add the block wherever you would like it to show.

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Using the App

With Product Questions, customers can easily ask questions directly about the product without leaving the product page. This means that they will never have to search for a way to get support for a specific product again.

To ask a question, all the customer has to do is click on the service banner and type in their query. The app will send the question directly to your email, so you can respond to it promptly.

Customization

If you click on the block settings, you will immediately see customization options allowing you to do many customization without leaving/closing Shopify customizer.

You can adjust the block content so it says what would you like to it show. You can also from different layout options.

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Benefits

Product Questions offers a number of benefits to both you and your customers. By making it easy for customers to ask questions, you can improve your customer support and increase customer satisfaction.

Additionally, customers can use the service banner to request a quote for larger quantities. This can help you to win larger orders and increase your revenue.

Conclusion

Overall, Product Questions is a valuable app that can help you to improve customer support on your Shopify store. By making it easy for customers to ask questions, you can increase customer satisfaction and win more orders.

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